Privacy Policy

1. Introduction

This Privacy Policy describes how Smophy Labs Inc. collects, uses, and protects the personal information of users of Smophy AI. By using Smophy AI, you consent to the collection and use of your data as outlined here.

2. Information We Collect

• Account data: Name, email address, account identifiers, login credentials.
• Billing data: Subscription status and transaction references (payments are processed securely by Stripe, Inc.; we do not store full payment card details).
• Usage data: Tokens used, prompts submitted, AI-generated responses, interaction metadata.
• Technical data: IP address, device type, browser type, operating system, log files, diagnostic data.
• Communications: Messages sent via email or support channels.

3. How We Use Your Information

• Provide, personalize, and maintain services.
• Process subscription payments.
• Improve Smophy AI features and offerings.
• Communicate important updates and offers (where permitted).
• Ensure platform safety and compliance.

4. Data Sharing

We may share personal data with trusted third parties acting as service providers or data processors, including:

• Payment processing: Stripe, Inc.
• AI & infrastructure providers to deliver AI functionality and system operations.
• Hosting, analytics, security, and support providers.

All such parties are contractually obligated to protect personal data and use it solely for authorized purposes. We do not sell your personal data.

5. Data Security

We implement encryption, access controls, and secure data storage measures to protect personal information.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide the Service,
• Fulfill contractual and legal obligations,
• Resolve disputes and enforce agreements.

Data is securely deleted or anonymized when no longer required.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or limit your data. Contact us at support@smophy.ai to exercise these rights.

8. Your Rights (GDPR – EU / CCPA – California)

If You Are in the European Economic Area (EEA):

• Access, correct, update, or request deletion of your personal information.
• Object to processing and request data portability.
• Withdraw consent at any time (where applicable).
• Lodge a complaint with your local Data Protection Authority.

If You Are a California Resident:

• Request disclosure of categories and specific pieces of personal information collected.
• Request deletion of personal information (subject to legal exceptions).
• Opt-out of sale of personal data (Smophy AI does not sell data).
• Be free from discrimination for exercising privacy rights.

To exercise any of these rights, contact us at support@smophy.ai with the subject line "Privacy Request."

9. Age & Parental Consent

Smophy AI is not directed towards children under the minimum digital consent age in their country (13 in the US; 16 in the EU unless lowered by law).

By using this platform, you confirm that you meet the legal minimum age in your jurisdiction or have obtained verifiable parental consent.

We do not knowingly collect personal data from children under these ages without consent. If discovered, such data will be deleted promptly.

10. Third-Party Content and Links

AI responses may contain third-party information. We are not responsible for the accuracy or legality of third-party outputs.

11. Changes to Privacy Policy

We may update this policy from time to time. Continued use of Smophy AI after updates means you accept the revised policy.

12. Contact Us

For questions, support, or legal notices, contact:

📧 support@smophy.ai

Smophy Labs Inc. 16192 Coastal Highway, Lewes, Delaware 19958, US